POSTAGE

All items are made to order. Delivery is more often than not 1-2 weeks though sometimes at busy periods there can be up to a 3 week turn around.

All items are sent via regular mail with Royal Mail. They are packaged safely using bubble to prevent items from being damaged in transit. Once your order has been shipped FOX + WEAVE can accept no responsibility for loss or any damage to your package.

FOX + WEAVE takes no responsibility if an item does not arrive to you in time if needed for a gift or birthday party prop when this date is within the 3 week turn around or just outside of this time. You must allow shipping time from the 21 day period it may take to ship your order. All orders are shipped from Warwickshire, England.

Please email hello@foxandweave.co.uk if you require Express Post and we will see if we can accommodate before purchasing.

PayPal is the only payment option offered as this is secure and private. It IS possible to pay through PayPal without an account.

EXCHANGES

FOX + WEAVE does not accept exchanges for change of mind. FOX + WEAVE will happily replace items if they are not as per your order due to a fault by FOX + WEAVE eg painted a different colour to what you have requested, a word or name has been spelt incorrectly. Please contact via email with proof of fault with a photograph of the item. When an item is incorrect due to the fault of the customer eg you have provided the incorrect spelling of a name or requested the wrong colour or size, you will need to purchase a replacement.